---
title: Enabling SAML for Users in Symbiant
description: "Once single sign-on has been set up for your system, you turn it on for each user. They can then sign in with your company account instead of an email address and password. **Note:** The **SAML?** option only appears on…"
url: "https://support.symbiant.co.uk/kb/enabling-users-with-saml/"
updated: "2026-10-30"
category: SAML Single Sign On
tags:
  - Accounts
  - Add
  - Setup
  - User
---

# Enabling SAML for Users in Symbiant

Once single sign-on has been set up for your system, you turn it on for each user. They can then sign in with your company account instead of an email address and password.

**Note:** The **SAML?** option only appears on users once Symbiant Support has finished setting up single sign-on for your system. See [Setting up SAML SSO with Azure](https://support.symbiant.co.uk/kb/setting-up-saml-sso-with-azure/). The SAML screenshots below are from an earlier version of Symbiant.

## Opening the User

1. Click the spanner (**Set up**) at the bottom left.

![The Set up button](https://support.symbiant.co.uk/wp-content/uploads/2026/10/enabling-users-with-saml-01-setup-spanner.png)

1. Click **Users**.

![Users in the Set up menu](https://support.symbiant.co.uk/wp-content/uploads/2026/10/enabling-users-with-saml-02-setup-menu-users.png)

1. Click the user's name to open them.

![The users list](https://support.symbiant.co.uk/wp-content/uploads/2026/10/enabling-users-with-saml-03-users-list-dev.png)

## Turning On Single Sign-On

1. Tick **SAML?** on the right of the user's details.
2. Click **Save** at the top right.

![The SAML? option](https://support.symbiant.co.uk/wp-content/uploads/2022/06/SAML-User-Option-Save.webp)

1. A warning reminds you that the email address must match your directory exactly, including upper and lower case. Check it, then confirm.

![The SAML warning](https://support.symbiant.co.uk/wp-content/uploads/2022/06/SAML.png)

The user can now sign in with the single sign-on option on the sign-in page, instead of their email address and password.

![Signing in with single sign-on](https://support.symbiant.co.uk/wp-content/uploads/2022/06/SAML-Portal.webp)

## Turning Off Single Sign-On

The most common single sign-on problem is an email address that doesn't match the directory exactly (for example a capital letter in one but not the other). To fix it, turn single sign-on off, correct the email, then turn it back on.

1. Open the user as above.
2. Untick **SAML?**.
3. Correct the **Email** if needed, then click **Save**.
4. Tick **SAML?** again and save.

**Important:** While **SAML?** is unticked, the user can't sign in with single sign-on.

## Related Articles

- [SAML Azure Errors](https://support.symbiant.co.uk/kb/saml-azure-errors/)
- [Creating & Adding Users](https://support.symbiant.co.uk/kb/creating-adding-users/)