---
title: "Getting Started: Your First Login"
description: "What to expect the first time you sign in to Symbiant, and where to find things once you're in. **Applies to:** New users ## Before You Start Your Symbiant administrator sets up your account. When they do, you receive a…"
url: "https://support.symbiant.co.uk/kb/getting-started-first-login/"
updated: "2026-10-30"
category: User Basics
---

# Getting Started: Your First Login

What to expect the first time you sign in to Symbiant, and where to find things once you're in.

**Applies to:** New users

## Before You Start

Your Symbiant administrator sets up your account. When they do, you receive a welcome email with your site address and sign-in details.

- Your site address ends in **.symbiant.cloud**. Bookmark the main address, not a page inside the system.
- The password in the welcome email is temporary and expires after a while. If it has expired, use **Forgot your password?** on the sign-in page. See [Resetting your Password](https://support.symbiant.co.uk/kb/resetting-your-password/).
- If the welcome email hasn't arrived, check your junk folder. See [Login Issues](https://support.symbiant.co.uk/kb/login-issues/).

**Note:** If your company uses its own login (SAML single sign-on), you sign in with your work account instead of a Symbiant password.

## Signing In

1. Go to your site address.
2. Enter your **Email** (1) and **Password** (2).
3. Click **Sign in** (3).

![The Symbiant sign-in page with the Email, Password and Sign in fields](https://support.symbiant.co.uk/wp-content/uploads/2026/10/getting-started-first-login-01-sign-in.png)

If you've forgotten your password, click **Forgot your password?** under the Password box. See [Resetting your Password](https://support.symbiant.co.uk/kb/resetting-your-password/).

If you're signing in with a temporary password, you may be asked to choose a new password before you continue.

## What You'll See

After signing in, Symbiant opens on a module's dashboard.

- The left-hand menu (1) lists the modules you have access to. Click a module to open it.
- The dashboard (2) shows the module's charts and its records.
- At the bottom left (3) are your name, **Help** (opens this knowledge base), **Hide Menu** (hides the left-hand menu) and **Sign out**. Administrators see **Set up** in place of Hide Menu.

![The screen after signing in](https://support.symbiant.co.uk/wp-content/uploads/2026/10/getting-started-first-login-02-landing-v2.png)

**Tip:** You only see the modules and records your role and divisions allow. If something you need is missing, ask your Symbiant administrator.

## Setting Up Two-Factor Authentication

Click your name at the bottom left to open your account details. From there you can set up two-factor authentication with an authenticator app. See [Multi-Factor Authentication (Google Authenticator)](https://support.symbiant.co.uk/kb/multi-factor-authentication-google-authenticator/).

## Next Steps

- [System Navigation Overview](https://support.symbiant.co.uk/kb/system-navigation-overview/)
- [Adding a Record](https://support.symbiant.co.uk/kb/adding-a-record/)
- [Filtering Data](https://support.symbiant.co.uk/kb/filtering-data/)
- [Glossary of Symbiant Terms](https://support.symbiant.co.uk/kb/glossary-of-symbiant-terms/)