---
title: Raising a Service Desk Ticket
description: "How to raise a new ticket on the Service Desk. Applies to: users who can create Service Desk tickets. Module: Service Desk. ## Raising the Ticket 1. Select **Service Desk** in the left-hand menu. 2. Click the **+** icon at…"
url: "https://support.symbiant.co.uk/kb/raising-a-service-desk-ticket/"
updated: "2026-10-30"
category: Service Desk Basics
---

# Raising a Service Desk Ticket

How to raise a new ticket on the Service Desk.

Applies to: users who can create Service Desk tickets. Module: Service Desk.

## Raising the Ticket

1. Select **Service Desk** in the left-hand menu.
2. Click the **+** icon at the top right.

![The plus icon on the Service Desk dashboard](https://support.symbiant.co.uk/wp-content/uploads/2026/10/raising-a-service-desk-ticket-00-add.png)

1. Choose the **Ticket Type** (required). The form changes to match the type.

![Choosing the ticket type on a new ticket](https://support.symbiant.co.uk/wp-content/uploads/2026/10/raising-a-service-desk-ticket-01-type.png)

1. Enter a **Summary** and **Details** (both required).
2. Under **What have you tried to do to resolve the issue?**, list anything you have already tried.

## Information Security Tickets

For an **Information Security** ticket, also complete the **Information Security Details**:

1. Tick the **Affected Systems**.
2. Pick the **Date Occurred** (future dates are not allowed).
3. Answer **Has the Incident been Resolved?**. If you choose **Yes**, a **Resolved Date** appears and is required.
4. Answer **Did Data Exposure Occur?** and **Did Service Outage Occur?**.

![Ticket details and the Information Security Details section](https://support.symbiant.co.uk/wp-content/uploads/2026/10/raising-a-service-desk-ticket-02-details.png)

## Saving

Click **Save**. The ticket gets a reference and the status **New Ticket**, and records who raised it and when.

![A saved ticket on its Overview tab](https://support.symbiant.co.uk/wp-content/uploads/2026/10/raising-a-service-desk-ticket-03-saved.png)

**Note:** If you see "Validation failure", a required field is empty. Scroll down to find the field with the warning triangle.

## Related Articles

- [Service Desk Overview](https://support.symbiant.co.uk/kb/service-desk-overview/)
- [Updating and Closing a Service Desk Ticket](https://support.symbiant.co.uk/kb/updating-a-service-desk-ticket/)
- [Adding an Attachment](https://support.symbiant.co.uk/kb/adding-an-attachment/)