---
title: Why can’t I see specific users when trying to add record owners?
description: "When you choose **Owners** for a record, the list (2) may not include everyone you expect. ![The Owners list on an incident](https://support.symbiant.co.uk/wp-content/uploads/2026/10/why-cant-i-see-specific-users-when-trying-to-add-record-owners-01-owners.png) This is because the users you can pick are limited by **division**, and some Owners fields are also…"
url: "https://support.symbiant.co.uk/kb/why-cant-i-see-specific-users-when-trying-to-add-record-owners/"
updated: "2026-10-30"
category: User FAQ
tags:
  - Accounts
  - Add
  - Assign
  - Updating
  - User
---

# Why can’t I see specific users when trying to add record owners?

When you choose **Owners** for a record, the list (2) may not include everyone you expect.

![The Owners list on an incident](https://support.symbiant.co.uk/wp-content/uploads/2026/10/why-cant-i-see-specific-users-when-trying-to-add-record-owners-01-owners.png)

This is because the users you can pick are limited by **division**, and some Owners fields are also limited by **role**. If you think someone is missing by mistake, contact your Symbiant administrator.

## Limited by Division (Administrators)

A user only appears in the list if their divisions give them access to the record.

For example, if a user is only in *Company/UK/Sales*, they can only see and be chosen for records in *Company/UK/Sales*. To make them available on other records, either give them a higher division such as *Company/UK*, or add them to the record's division.

To check a user's divisions, go to **Set up > Users** and look at the **Divisions** column (1). A user with no divisions won't appear in Owners lists.

![The Divisions column on the Users list](https://support.symbiant.co.uk/wp-content/uploads/2026/10/why-cant-i-see-specific-users-when-trying-to-add-record-owners-02-user-divisions.png)

See [Assigning Roles and Divisions](https://support.symbiant.co.uk/kb/assigning-roles-and-divisions/) for how to change them.

## Limited by Role (Administrators)

In a few modules, the Owners field is set up so that only users with a particular role can be chosen. If the field is limited this way, make sure the user has that role. Your Symbiant administrator or Symbiant Support can confirm which modules limit owners by role.

## Related Articles

- [Why can't I see specific users when trying to assign actions?](https://support.symbiant.co.uk/kb/why-cant-i-see-specific-users-when-trying-to-assign-actions/)
- [Assigning Roles and Divisions](https://support.symbiant.co.uk/kb/assigning-roles-and-divisions/)
- [Adding a Record](https://support.symbiant.co.uk/kb/adding-a-record/)