How to Resolve Login-Based Issues Or Errors

Can’t Login (Email & Password – No Errors) #

If you are unable to login with no errors shown, please follow the steps below:

• Ensure your account is Active.
  • Only Active accounts can login.
  • Please contact your System Administrator to check.

• Ensure the Email Address you are attempting MATCHES that which your account is set to.
  • Please contact your System Administrator to check.

• Ensure you are connecting directly to your Site URL
  • This should be xxx.symbiant.cloud
  • Don’t attempt to access any URL that doesn’t end with .cloud
  • Incorrect Path Example: xxx.symbiant.cloud/more-info-here/something-else-here

• Ensure you aren’t using any type of VPN (Virtual Private Network) or Proxy to access Symbiant
  • This may be set at a Company Level by the IT Department
  • Please contact your System Administrator to check.

• Ensure Browser Cache isn’t causing any Conflicts
  • Please attempt to access Symbiant in a Private (Incognito) Session first.
  • OR Clear your browsers Cache (Gudies Below)
    • Clear Google Chrome Browser Cache
    • Clear Microsoft Edge Browser Cache
    • Clear Firefox Browser Cache
    • Clear Safari Browser Cache
    • Clear Opera Browser Cache

Can’t Login (Email & Password – Errors) #

Error Message Of:

Unable to Login with Email (Invalid Username or Password)

Cause:

The credentials provided to Symbiant don’t match our Login Servers Records.

(Note: Initial Login Email Passwords are temporary and may have timed out!)

Fix:

Resetting your password via the Login Portal, please see: Resetting your Password

Can’t Login (Corporate ID) #

For Corporate Login Issue please see: SAML Corporate Login Errors

Not Receiving Login Emails #

Issue Of:

Not receiving any Symbiant emails regardless of how many times you’ve tried

Cause:

Email Protection/Spam filters can cause our emails to be miss flagged and deleted automatically.

Fix:

Whitelist both our emails (autoemails@symbiant.cloud) & (noreply@symbiant.co.uk).