When selecting Owners for a Record you may notice that not all users or users you want to add aren’t present,

This is because Owner fields can be limited by a user’s Division & Role,

If you believe this is an error please contact your System Administrator.

Limited By Division (Admin Info) #

If you are not seeing a user first ensure they are in the correct division,

For Example; If you are in Symbiant/UK/Sales, you will only be able to see other Users inside Symbiant/UK/Sales.

Either add your user to a higher division such as Symbiant/UK or add those particular users down into Symbiant/UK/Sales.

Limited By Role (Admin Info) #

If an Owner box is limited by Role ensure that your users have that Role,

Only a small set of Modules are limited out of the box by Role.

View Role Limitation #

Enter Setup

Select the Three Dots next to the Owner field,

See the Roles Section,

Any Role present will be limiting the users to whoever has that specific role.