Doc Summary 
When you choose Owners for a record, the list (2) may not include everyone you expect.
This is because the users you can pick are limited by division, and some Owners fields are also limited by role. If you think someone is missing by mistake, contact your Symbiant administrator.
Limited by Division (Administrators) #
A user only appears in the list if their divisions give them access to the record.
For example, if a user is only in Company/UK/Sales, they can only see and be chosen for records in Company/UK/Sales. To make them available on other records, either give them a higher division such as Company/UK, or add them to the record’s division.
To check a user’s divisions, go to Set up > Users and look at the Divisions column (1). A user with no divisions won’t appear in Owners lists.
See Assigning Roles and Divisions for how to change them.
Limited by Role (Administrators) #
In a few modules, the Owners field is set up so that only users with a particular role can be chosen. If the field is limited this way, make sure the user has that role. Your Symbiant administrator or Symbiant Support can confirm which modules limit owners by role.
