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Menu
  • Home
  • Knowledge Base
  • Symbiant Website
  • Changelog
  • Submit A Ticket
  • My Support Tickets
  • Home
  • Knowledge Base
  • Symbiant Website
  • Changelog
  • Submit A Ticket
  • My Support Tickets
Menu
  • Home
  • Knowledge Base
  • Symbiant Website
  • Changelog
  • Submit A Ticket
  • My Support Tickets

Symbiant One Knowledge Base

Navigation & Accessibility

  • System Navigation Overview
  • Dashboard Layout Tools
  • Filtering Data
  • Advanced Filtering

User Basics

  • Adding a Record
  • Adding an Attachment
  • Editing a Record
  • Deleting a Record (Archiving)
  • Resetting your Password
  • Generating A Report
  • Filtering on Reports
  • Linking Records Between Modules
  • Reviews & Actions

Risk Register Basics

  • Scoring a Risk
  • Risk Score Aggregation
  • Risk Relations
  • Risk Flows
  • Risk Bow Tie

Control Basics

  • Adding a Control Policy
  • Attaching a Policy to a Control
  • Attaching a Control to a Risk
  • Control Weightings
  • Activating/Deactivating a Control

Audit Basics

  • Creating an Audit Entity
  • Creating an Audit Issue Report
  • Creating an Audit Issue (Audit Tracker)
  • Generating an Audit Report

Working Paper Basics

  • Creating a Working Paper
  • Accessing Linked Records Inside a Working Paper
  • Adding an Audit Plan
  • Adding Time Sheets
  • Adding an Assessment (Surveys & Questionnaires)
  • Generating a Working Paper Report

Risk FAQ

  • What is DFA?
  • Why are some Risks highlighted in Red?

Admin Basics

  • Setup Mode
  • Managing Drop Downs and Multi Selects
  • Resetting a User’s Password
  • Database History & Restoring Historical Records
  • Restoring a Deleted Record (Archived)
  • Email Log Viewer
  • Translators – Universal Name Changing & Language Packs
  • System Menu Layout & Options

Importing Data

  • Preparing Data for Import
  • Importing Data (Generic)
  • Importing Data (Risk Register Specific)
  • Importing Users
  • Importing Divisions

Exporting Data

  • Exporting Dashboard Data
  • Exporting Divisions
  • Generating System User Details Report

Reporting Suite Tutorial

  • Creating a Word Report (Basic Data Output)
  • Creating an Excel Report (Basic Data Output)
  • Creating a PowerPoint Report (Basic Data Output)
  • Creating an Excel Tabular Report (Perfect for CSV)
  • Creating an Excel Audit Report (Audit Log Of Changes)
  • Adding a new column to an Excel Report
  • Removing a column in an Excel Report
  • Creating an Advanced Word Report (Adding Functions)
  • Advanced Report Coding (Using Owners, Divisions & Assignees in a Report)
  • Advanced Filtering on Reports (Filtering Via Code)

System Views

  • System Views (Quick Explainer)
  • Creating Your Own Custom Views
  • View Editor Tool Overview
  • Editing a View
  • Loading/Saving a Particular Users View
  • Adding a Grid Column
  • Adding Help Tips & Placeholder text

Automated Emails (Task Based)

  • Creating an Automated Email – When a record is Created
  • Creating an Automated Email – When a record is Updated
  • Creating an Automated Email – When a record is Deleted

Automated Email Reminders (Time Based)

  • Creating an Automated Email Reminder – When a Record is Due

Advanced System Functionality

  • Symbiant API

System Errors

  • System Error Messages

Admin FAQ

  • How do I view my current Licensed seats?
  • What are the differences between dropdown options? (E.g. Type & Category)

Admin Risk FAQ

  • Why are new risks not showing up?

System Setup

  • Creating Divisions
  • Creating Users
  • Assigning Roles & Divisions

SAML Single Sign On

  • Setting up Azure SAML
  • Enabling SAML for Users in Symbiant

Risk Registers (System Setup)

  • Creating a Risk Register
  • Modifying a Risk Score Set
  • Template Risk Score Sets
  • Editing a Guidance Tab (E.g. Impact Guidance)

System FAQ

  • What is SaaS?
  • Where is Our Data Center?
  • How Secure is Your Data?

Account FAQ

  • What are License Seats?
  • Can we Cancel or Upgrade at anytime?
  • Home
  • Knowledge Base
  • System Errors
  • System Error Messages

System Error Messages

Table of Contents
  • Capture the Error Message for Support
  • Permission Denied
  • Data Conflict

What to do if you get a system error message

Capture the Error Message for Support #

Click the bell ion at the top right to see the error message,

Error messages are usually self explanatory but If you need additional help, copy and paste it into the message box when you submit a support ticket!

Permission Denied #

Permission denied is shown when you are attempting to access restricted content. You can either abort the operation or change users to one with a higher permission level.

If you believe you are getting this in error, select the “More Details”, at the bottom left.

This will show the full log and what you are attempting to access, copy and paste it into the message box when you submit a support ticket!

Data Conflict #

Symbiant has built in safeguards to help stop people making mistakes. One of the safeguards is comparing the users data with what is in the current record.
If two or more users load the same record, at the same time and one of those users makes a change and saves, then if the second user attempts to save the record that will undo the first users change, the system will notify you with a Data Conflict Message. All you need to do is click the reload data link.

The system will show you what has changed and give you the opportunity to insert the users changes to your record. Click insert to merge the changes.

When finished, remember to Save at the top right (1) OR Save and Edit (Saving but remain on the same screen) (2)

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Updated on June 12, 2022
Table of Contents
  • Capture the Error Message for Support
  • Permission Denied
  • Data Conflict
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Telephone Numbers

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  • Support - 020 3821 1993 option 2
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