Only active users can sign in, and each active user uses one licence seat. Deactivate a user to stop them signing in and free their seat without losing their account or their records.

Note: Applies to: system administrators (admin role).

Opening Users #

1. Click the Set up spanner at the bottom left.

2. Select Users. The Active? column shows a green tick for active users.

Making a User Active #

1. Check the seat counter at the top right has a free seat (for example 1/2 means one of two seats is used).

2. Click the user to open them.
3. Click Active? so it shows a tick.

4. Click Save at the top right.

Critical: You can’t activate a user when every seat is in use; saving shows an error. Deactivate another user first or ask Symbiant Support for more seats. The Symbiant Support account doesn’t use a seat.

Making a User Inactive #

1. Click the user to open them.
2. Click Active? so the tick is removed.
3. Click Save. The user can no longer sign in, and their seat is free.

Tip: Deactivating keeps the user’s account, history and record ownership. Reactivate them at any time; they sign in with their existing login. This is better than deleting someone who may return, or who only needs access occasionally (for example to complete a survey).

Note: You can’t deactivate your own account; the Active? button is greyed out on it.

Related Articles #

• What are License Seats?
• How do I view my current Licensed Seats?
• Delete a User