This article shows you how to send a trigger’s email to a different role, for example the Risk Managers instead of the Risk Admins.

Applies to: System administrators (admin role) · Module: Set up > Triggers

Opening the Trigger #

1. Click the Set up spanner at the bottom left of the screen.

   

2. In the Set up menu, under Events, click Triggers.

   

3. Type part of the name in the Name filter box (for example register-risks), then click the trigger you want to change.

   

Editing the Manager Interceptor #

The manager card in the ƒ chain panel decides which role receives the email. In this example it sends to risk_admin.

1. Click the Role dropdown and type to search, for example risk_man.
2. Choose the new role, for example risk_manager.

   

You can choose any role, not only roles from the same module.

Note: The template must use the manager code on its To: or Cc: line for this to have any effect: {{<generic/owners}}{{<manager}}{{sm.user/name}}, {{>manager}}{{>generic/owners}}. The manager interceptor finds the users with that role, starting from the user field set in Attribute (usually the record’s Owners).

Note: To email two roles, add a second manager interceptor with the other role.

Saving the Changes #

1. Click Save at the top right.

   

The next time the trigger fires, it emails users with the new role.

Related articles #

• Editing an Automated Email – Sending to a Record User (Trigger)
• How to Receive Module Specific Emails as System Admin